TERMS AND CONDITIONS
Your travel has been booked by RTW Backpackers (“us” or “we”), on the basis of the following terms and conditions.
The enclosed ticket(s) (“voucher(s)”) have been booked by us on your behalf with various Service Providers. Each Service Provider may have their own terms & conditions applying to your travel.
It is important that you read the relevant & corresponding brochure for each of your bookings in order to understand all applicable terms & conditions.
If you require additional information to that contained in the brochure then we recommend that you contact the Service Provider for further clarification.
Open tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher.
Tickets with booked dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the Service Provider directly, with adequate notice You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time.
CANCELLATIONS and REFUNDS
Credit card fees and fees paid to us for accommodation and luggage storage are not transferable or refundable. If you cancel your travel, you must pay us a fee of 50% of the value of the travel that was booked on your behalf and cancelled (“Cancellation Fee”).
In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings).
The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an “act of God” (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence.
If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service less a 10% administration fee (“Admin Fee”).
This full refund minus admin fee is subject to a fully refundable amount being given to RTW Backpackers from the supplier who is cancelling.
We highlight here that all suppliers have different cancellation terms, and is on a case by case basis. Please note that in the case of Natural Disasters (eg flood, fire, cyclone, etc) many service providers do not offer any refund, hence we cannot provide a refund to you.
We strongly recommend Travel Insurance to cover this situation.
The 10% Admin Fee does not apply to:
Dive Courses where you fail a Dive Medical test; or
Skydives cancelled by the Service Provider within 3 days of booking due to weather, and a full refund will apply.
Where a refund or other payment applies, you may choose to transfer the whole cost of the tour to another tour. However, we may charge you a transfer fee of $30.
Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 30 days processing time, due to high volume.
By purchasing a cancellation insurance policy at the time of entry into these terms and conditions you can reduce all risk of being subject to various fees and unexpected costs as a result of unforeseen circumstances and changes. You in some cases can claim up to 100% of the associated costs/ fees incurred through the insurance provider, dependent on the terms of policy purchased. Cancellation Fees can vary from 10% to 100% for tour and bus bookings.
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. We can provide information to you about travel insurance should you require it. It your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against.
We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile.
We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters that arise with regard to or during individual tours or arrangements with individual Service Providers.
We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance.
As a valued customer of RTW Backpackers you may recieve work and travel deals and exclusive notifications from RTW Backpackers and brand affiliates.
We endeavour to package the best value tours available at the best prices.
However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment. Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.
Our price be guarantee applies to bookings that are available from another travel agent and can be verified by us, either by checking the price on a competitor’s website or by sending us your quote. To be eligible, bookings must be identical, including the following criteria:
- Party size and composition
- Start and finish dates
- Hostels and room types.
- Transfers, including type of transfer, departure and arrival location, and date/time of transfer.
- Cancellation and date change terms, for example, a refundable versus non-refundable room type.
- Quoted in AUD ($), inclusive of any booking fees, credit/debit card fees, etc.
- Booking window, i.e., the competitor’s price must still be valid at the time you complete your booking with us.
The price must be publicly available and may not include any corporate discounts, promotional coupons or vouchers, or similar. We may request additional information, which must be provided in a timely manner.
We offer the price beat guarantee in good faith, it is therefore subject to fair usage and cannot be used for multiple consecutive quotes.
We reserve the right to modify or discontinue our Price Beat Guarantee or restrict its availability at any time for any reason and without prior notice or liability to you.
Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you confirm your ticket.
All ticket/voucher reissues attract a $20 administration fee.
Transfers between tours may incur a $30 administration fee.
PASSPORT VISA and IMMIGRATION
It is your responsibility to fulfill the passport, visa and other immigration requirements for all transiting and stopover destinations applicable to your itinerary. You should confirm these with these with the relevant High commissions, embassies and/ or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. Your passport must be valid for 6 month beyond your return date into Australia.
TRAVEL ADVICE and VACCINATIONS
Australian residents should refer to the travel advice posted by the department of Foreign Affairs at www.dfat.gov.au
for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
CORONA VIRUS UPDATED TERMS
Any booking made from 1st April 2020 until further notice will have unlimited, free date changes due to any coronavirus travel restrictions or cancelled departures by the supplier. This is subject to the standard supplier date change policies.
Open Dated Tickets
Book open dated for maximum flexibility. Open dated tickets are valid for 24 months from the date of purchase, you can also change a dated booking to open dated free of charge at any point (subject to standard supplier date change policies), however the 24 months will be from the date of the original purchase
Extended Travel Credit
You can opt to cancel your original bookings in exchange for travel credit. Travel credit can be redeemed against any products (including travel passes and accommodation) available via RTW Backpackers.
Travel credit is now available for the extended period of 3 years and can be spent in either a single purchase or multiple purchases, as well as being used against a purchase of larger value than the travel credit.
Reduced Cancellation Fees
For all purchases made before 1st Sept 2020 RTW Backpacker cancellation fees will be reduced to 35% (from our standard 50%). As per our standard terms and conditions these are also subject to any supplier fees as well.