Looking for our current terms & conditions including updated cancellation policies, date changes and travel credit? Find our full terms and conditions here. The Covid-19 updates are at the bottom!
UPDATE 1st June 2020:
Internal travel restrictions within Australia (especially within the state you’re currently located) are now relaxing, and many of our suppliers are starting to reopen slowly from 1st June – contact us if you’d like to book any trips or chat about what’s on offer!
The Corona Virus pandemic is sweeping across the world at a rapid pace and all over the world peoples travel plans are being affected. So if you’re currently on the road or have an upcoming trip with us we wanted to give you a little bit of advice and assure that our team is on hand to help you out!
Can You Still Travel To Australia?
At the moment, in theory yes – Australia is still open for business, however there is now a mandatory isolation period for all arrivals (including Australians) of 14 days. So if you do decide to travel to Australia, you’ll need to be prepared for that.
UPDATE 19TH MARCH 2020:
Australia has now stopped entry for all international travellers (Australian and New Zealand residents not included) from 9pm on 20th March.
What About Elsewhere?
At the moment, there are travel restrictions in place for pretty much all destinations,
with New Zealand having a mandatory 14 day self-isolation period, Sri Lanka suspending all incoming flights, and Indonesia no longer issuing visas on arrival without health certificates.
The situation is changing daily and even hourly, so always check before you travel and stay up to date with the situation
UPDATE: Many countries are no longer accepting international arrivals (including Australia, New Zealand, Indonesia and beyond)
What if you’re already in Australia?
If you’re already in Australia, pretty much all our suppliers are operating as usual, however they’re taking extra measures to help with safety and many are now running smaller groups as part of this.
As always please call 24 hours before your tours to reconfirm them as things are changing on a daily basis.
UPDATE 1: At the moment all trips and tours are on hold, please contact us to change your dates FOC or to arrange a refund. Hopefully things will clear up soon!
UPDATE 2: Internal travel restrictions within Australia (especially within the state you’re currently located) are now relaxing, and many of our suppliers are starting to reopen slowly from 1st June – contact us if you’d like to book any trips or chat about what’s on offer!
What If You Need To Cancel?
We understand that many of our customers who are planning on travelling or who are already travelling (both in Australia, New Zealand, and beyond) are affected by travel restrictions or may want to return home due to the COVID-19/Corona Virus pandemic.
Our team are working hard to make sure that we help you out as much as possible – so if you need to cancel or have any questions, you can email us on firstname.lastname@example.org or WhatsApp on +44 740 182 7447 and we’ll be happy to help.
As you can imagine though, we’re getting quite a few requests at the moment so please be patient and we’ll be there for you ASAP!
In the mean time guys, please be safe, look after each other, and take precautions to keep yourselves healthy.
From Chris and the RTW Backpackers team